Warranty & complaints

Guarantee

We pay a lot of attention to the quality and shipping of the sets. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report the problem within two months of discovering the defect. In this case, please contact us as soon as possible.

Complaints

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@bihappycreations.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Reviews

We believe it is important that reviews provide the best possible picture of our products and services. Our reviews are therefore managed, impartially, by WebwinkelKeur .

WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here.

Our customers are not rewarded for writing reviews. No discounts or other gifts are given. We believe it is important that reviews provide the best possible picture of our products and service.